Hotel Sorea Regia

AWFUL EXPERIENCE The treatment reserved to hotel guests is terrible. I don't want to say too many words about the really outdated rooms with obvious problems (unpleasant smell, fridge absent or not working, etc). I am referring in particular to the waiters in the dining room. I had advised that I am coeliac and followed a vegan diet and was told that they were equipped and could offer an alternative. This was not the case. And despite the fact that I decided not to protest, that I addressed them politely and had to do my shopping (absurd for a hotel!!!), on more than one occasion I was treated with condescension and disrespectful attitudes (giggles, snorts, dirty looks, dry and rude answers). I'm sorry but you don't know what it means to work and deal with people. How sad.

We are thankful, that we could stay in this hotel, because it's in a great location and it has a nice view on a Danube river. Unfortunately, there are many areas that staff should pay attention to. In example, food quality for breakfast is really low, juices are just colored water with a drip of flavour and sugar. They only serve instant coffee, which is of very low quality. My impression that whatever they go for is the cheapest thing rhey can get. Breakfast costs 10€, but you can actually get better food for breakfast just few hundred meters away on the riverbank. I spoke to one man on the reception and asked him politely if he could turn on AC, since it was getting really hot in the dining hall, and he didn't hide, that he is annoyed by my question. Instead of saying "yes sir, I am going to have a look at it and sort it out as quickly as possible" his answer was "you have to ask someone else" then "what's your name so I know who is asking" and it was really unpleasant interaction. Meanwhile, there are tens of people sweating and waiting for the AC to be turned on. Well, overall it was okay, but please read the reviews and use it as a helpful critique to improve your services and people will be always happy to come back.

Nothing especially bad about the hotel but it feels quite dated already. Very difficult to get access to sockets in the room the plug the PC or the phone (so I guess it was refurbished just before the popularisation of those items in the mid 1990s...). It is isolated from the city, the walk can be pleasant along the Danube but feels quite far from anything (15-20min walk, not crazily far). Service was good with professional people, speaking good English. Easy parking is appreciated at the location, and has been key in me picking this place (more central = no parking facility of very expensive). The food was also dated and quite repetitive. Without enough information on ingredients so can be a problem of you have allergies or intolerance to special ingredients.

I think, I am quite generous about giving ratings. But for this I couldn't give more than 2. I was given with the room which was preoccupied!. It was quite an embarrassing situation. Secondly the rooms were not cleaned properly. there were a lot of ants in washroom as well as bed. No AC. Breakfast is OK. The bus and train station is very near. City center is around 4km. Plus point- You will have a decent Veranda.